Merrell

Ive been buying ONLY Merrells for about 20 years and up until recently, have had nothing but praise. In the past, they honored their lifetime warranty without question and I have received several replacements due to various problems.

I currently have about 8 pairs of Merrells in various styles and a month ago I dusted off a new pair that I had forgotten about for maybe 7 years.

Never worn, I took them to a trekking vacation in Peru and on the first day of wearing them, the soles separated from the shoe and were not wearable. Luckily, there was a Merrell store in Cusco and I bought replacements for the 5 day hike. When I returned home, I contacted their warranty replacement department and were told there is now only a 1 year warranty on defective items!

But I bought these shoes when the company was offering a lifetime warranty. I explained that to them and according to my research, they are supposed to stand by the warranty that was offered at the time of purchase but all they tell me is that they now only offer a 1 year warranty.

Its sad because I will no longer be loyal to Merrell.

Bought a pair of Merrell Ladies hiking shoes. Could not wear them initially as ended up with ingrown toenail.

When took out wore them three times before the heel feel off while walking.

Took them back to Merrell store and was told they are old line, even though obvious they had only been worn a few times. This was a faulty product I would have been happy if they repaired them but I got the "so sad too bad" I would have thought a company who charges what it does and states high quality would be interested in shoes that last less then a $10 Kmart brand - but totally not interested in what was clearly a manufacturer error and had no intention of doing anything about selling them.

I took my son out for a week-long backpacking trip. I gave him a pair of unused Merrell shoes (Mesa Ventilator II) that I had purchased for myself several years ago but had never worn.

By day #2, of the hike, the sole had completely fallen off of one of the shoes. Day #3 claimed the other sole. Fortunately, we had brought some duct tape - which was used to temporarily fasten the soles and return to the trailhead. A call into Merrell non-customer service resulted in me being blamed for not wearing the shoe in a timely manner, to prevent what the representative called, hydrolysis.

She said that since it has been over a year since I purchased the shoe, Merrell has a strict policy not to replace the shoes (despite Merrells telephonic introductory deceptive message stating, We stand behind our products.). She offered absolutely nothing in the form of compensation.